Network operations center (NOC) engineers are in charge of providing engineering support for network connectivity issues, as well as working as a liaison for carriers and other information technology (IT) technicians in their organization. They are responsible for solving and preventing data outages with wired and wireless system connection hardware. In addition, they communicate with the help desk, and other on-site system professionals to provide issue resolution in a prompt manner.
NOC engineers solve circuit outages, and and monitor device up time. They configure and install networking equipment as needed, as well as actively participate in upgrading projects for more efficient system support. Another task performed by NOC engineers includes performing maintenance in network hardware devices such as routers, range extenders, and switches. They also serve as the backup for the data communications analyst. Generally, NOC engineers report their progress to the operations manager or supervisor in their department.